Microlog screen capture application - Microlog Screen Recording & Monitoring allows you to capture all activity on your agent's desktop. It provides the supervisor real-time visual status of each agent. You can define any agent you want to monitor and capture the screen activity. Once the call recording for the agent starts, the application will be triggered simultaneously.  Microlog Screen Recording do not transmit data of agent’s screen but it detect changes and transmits the data using advanced protocol and data compression. Microlog Screen Recording is used for training and appraisal of agent performance. Reviewing actual multimedia interaction is a great way to identify the mistakes made by agents. By illustrating the problem visually, you create new solutions immediately resulting in greater productivity.  With the synchronized audio and screen recording , call center manager is able to gain not only a wealth of information about your customers, but also valuable data regarding your call center service level. It is no doubt a useful tool that empowers you to raise customer loyalty.

• PC of supervisor and agent: Pentium IV or equivalent 2.8GHz or above.
• Resolution of agent pc’s monitor should be configured as 640*480, 800*600, 1024*768.
• VGA memory: not less than 16M, and 32M or above is recommended.

• Screen capturing, monitoring and playback can be executed by any client workstation in LAN.
• Starting and playback screen and audio recording are synchronized.
• Capturing screen activity only when it changes. Reduce network traffic rate.
• Agents do not see a flash or flicker on their screen, nor do they experience any performance degradation when a supervisor is monitoring.
• Using screen capture in conjunction with voice recording provides a complete picture for accurate evaluation

Microlog Agent Quality Management together with Microlog Pro Call Recording can provide you with a diverse range of reporting options. It allows you to generate reports and statistics to measure overall customer experience in a contact centre environment.

Microlog Agent Quality Management is a powerful quality management solution that equips organization of all sizes to improve customer experience and loyalty. It allows you to identify and pinpoint agents strengths, weakness and areas on which to focus training efforts.

• Min. channels per system: 4
• Max. channels per system: 256
• Extension unit: 4/8/16/24
• Trunk type: Loop Start / Ground Start
• AC impedance: Software selectable with minimum 18 K Ohms Impedance
• Voltage Detection: 

Two software programmable threshold

Range: -61V~ 61V

Accuracy: +/- 2V

• Silence Detection: programmable from API
• Activity Detection: programmable from API
• Idle channel noise: less than 20dBrnc.