Categories
Solution
Microlog - Voice Recording & Monitoring Solutions:
Microlog Personal
FEATURES AND FUNCTIONS

 

  • Record telephone conversations into PC Hard Drive for easy

  • retrieval, playback and storage

  • Search recordings by Date, Time, Dialed Number,Caller ID,

  • Extension & Remarks

  • Stores conversations and recordings in high quality sound format

  • Play back recordings and telephone conversations easily

  • Recording on Demand ,Voice Detection trigger recording,

  • ON/OFF hook trigger recording

  • Support DTMF and Incoming Caller ID

  • User friendly Graphic User Interface (GUI) for easy operation

INTRODUCTION

 
Microlog Personal is a voice recording solution for analogue and digital phones with capability of recording up to 2 phones simultaneously. It is designed for professionals who require a stand alone and powerful voice recording solution to meet business needs.
Microlog Personal uses a USB adapter and PC to record telephone conversations with dialed number and Caller ID displayed for easy reference
and retrieval.


BENEFITS
 
Microlog Personal is a simple, powerful and cost effective voice recording solution to deploy in any organization. It is designed for executives, medical professionals, financial brokers, agents and others to record conversations In their course of work.
 
 
TYPICAL USAGE
 
  • Call Centre, Help desk, Hospitals, Financial Institutions
  • Record Conference Calls
  • To handle customer disputes and complaints
  • Protection of staff from abusive / difficult customers
  • Quality appraisals
  • Monitoring Customer Service
 
SYSTEM REQUIREMENTS
 
  • Pentium IV Processor and above
  • 256MB RAM Memory
  • 40GB Hard Disk Drive
  • Supports Microsoft Windows 98 / 2000 / XP / VISTA
  • Sound Card & Speaker / Headset for PlaybackMember of the Call Center Association of Singapore (CCAS)
  • and Call Center Association of Malaysia (CCAM)www.microteltechnology.com