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Microlog - Voice Recording & Monitoring Solutions:
Overview
Microlog Call Recording & Monitoring System
 

Microtel Technology

 

Founded in 2000, Microtel Technology specialises in communication products and solutions for the Contact Centre and office market. In Microtel Technology we believe in providing a simple, innovative and cost effective solutions for your communication needs.

 

Microlog Pro for Offices and Contact Centres

 

As more companies are recognizing the benefits and importance of recording calls, Microlog Pro is developed to provide a powerful call recording ,monitoring and quality management solution to enhance and increase efficiencies for offices and contact centres. Microlog Pro offers reliable full time call recording, live monitoring, remote playback and searching, screen capture and quality assessment tools to contact centres managers and supervisors for overall improvement of contact centre operations and productivity.

 

Contact Center

 

Microlog Pro Call Recording System is a scalable quality monitoring solution complimenting any size of contact center at an affordable price to suit any budget. Flexible recording strategies including total recording, selective recording and recording on demand enable you to capture customers' contacts in most reliable ways. Microlog Pro is designed to accommodate the most complicated infrastructure. You can easily record and monitor not only call interaction but IP telephony and agent's screen activities, which ensure you have a 360 degree view for your contact center performance. Supporting a wide - range of computer telephony integration (CTI) types enables you to assign specific attributes or "tags" to contacts for quick and easy identification, such as account names and numbers over recording and call indexing. Furthermore, you can integrate the recording system into your own business system seamlessly avoiding the complexity and time-consuming process. Microlog Pro provides you the more effective and efficient solution.
 
Financial Institutions
 
For both law enforcement and service level evaluation purpose, you need a sophisticated and robust recording, retrieval and storage solutions. Microlog Pro Call Recording System provides you reliable recording and monitoring technologies enabling you to record thousands of call without missing. Multiple level passwords mechanism and anti-virus plans protect your archiving from any unauthorized access. The centralized storage strategy provides you a more effective and easier way to access and manage the archives.
 
 
How companies use Microlog Voice Logging System
 
  • Resolve disputes & protect yourself from lawsuits.
  • Reduce data entry errors and customer misunderstandings.
  • Coach & motivate employees using sample recordings.
  • Learn which sales offers & techniques work best.

 

Microlog Pro- Efficient and Easy to Use Voice Recording Solution for Contact Centres

 
  • Supports uni-platform i.e analog incoming lines, digital  ISDN Trunk, digital extensions, analog extensions and VOIP call recording.
  • Flexible approaches to call recording requirements including Total Recording,Selective Recording and Recording On Demand.
  • Random monitoring and capturing agent's screen activity while recording.
  • Search for calls by date, time,duration,channel, agent, DTMF and more.
  • Selectable storage media including tape,DVD +/- R(RW), NAS, SAN.
  • Microlog Web enables access to call record and live monitor telephone conversation anytime anywhere.
  • Graphic reports with performance details summary enables supervisors/managers to view Key Performance Indicators.
  • Quality management tools for appraisal and scoring of agents performance.
  • Reliable and secure password mechanism to protect unauthorized access.
  • Centralized storage provides a more efficient and cost effective way to manage archives.