News
Ameyo + Skype - For a Full-featured customer support center with an international toll-free Skype access.
March 14, 2011 - Microtel announces availability of Ameyo - their award-winning call center software with Skype - the largest international VOIP communication service. Enterprises can now turn their customer care/ support center into a full-featured contact center with Ameyo along with an international toll free communication platform via Skype.
"Smart phones have allowed services like Skype to be always accessible. With a tight interoperability between Skype and Ameyo, a customer support center running on Ameyo opens its lines to 6.6 million Skype users across the globe. The inbound calls can directly land on Ameyo's customized IVRS and then be routed to the customer service representatives as per requirement. All customer interactions thus occurring can be logged and treated like your usual calls complete with reporting and call analysis for each. We believe this will bring customer friendly enterprises closer to their customers at lower costs." - says Tommy Ng, Sales Director, Microtel.
The very purpose of a customer support center is to enable a unique platform for the customers to voice their problems and gather appropriate solutions. Now with a skypeID to dial to, the users can have a voice call, send an instant message or have a video call with the customer care center for a more effective support service from a company. Unifying this multi-channel contact with advanced contact center technology, enterprises can manage and control their customer interactions for enhanced service delivery.
Ameyo is an all-in-one communication suite that combines predictive dialing, interactive voice response, automatic call distribution, interactions logging, quality monitoring, reporting and analysis and more advanced functionalities to completely manage mass-scale customer interactions. The widely appreciated and respected call center solution is robust and delivers results while making the technology infrastructure flexible and scalable to match growing business requirements.
Malaysian outsourcer Symphony BPO has reportedly achieved a 200% efficiency increase for its contact centre processes after installing Ameyo, the IP-based contact centre suite from India's Drishti-Soft.
Symphony BPO is one of the leading contact centre operators in Malaysia and offers outsourcing services for financial processes, HR and contact management. "Our dialing processes relied much on conventional practices and we were keen on transforming the entire business operations to migrate to a multi-contact centre level," Symphony 's Sunita Soyza said. "With Ameyo we achieved complete automation and interoperability between the telephony and sales applications and were able to deliver better to our customers. The user interface of Ameyo helped our agents handle the customers better."
Tommy Ng, sales director for Microtel Technology, said Ameyo provides capabilities to configure a focused customer contact strategy. "BPOs are able to connect better to their prospects and hence experience a considerable increase in sales. Easy-to-use interfaces of Ameyo simplify day-to-day operations for all users thereby adding to the efficiency. Ameyo also empowers the agents with complete customer information before the call is connected so that the agent is able to handle the call better."
Drishti Soft Solutions and Microtel enter into a strategic partnership alliance to explore the Call Center market in Malaysia. This partnership brings together two innovative companies to cater to the ever-growing requirement of Call Centers in the Malaysian region and kick started their partnership with the acquisition of the first customer in Malaysia-BPO Asia.
Microtel believes this partnership opportunity (DACX Ameyo Communications Suite) will deliver strong business value through innovative unified communications technologies to Malaysian contact centers.
Drishti has been awarded BPONews Best Contact Center Solution 2007,IP Contact Center Technology Award 2008, Member's Choice Award 2008, and the NASSCOM Innovation Awards 2008. Besides that, Drishti is also among the Deloitte Fast 500 Company in the APAC, and Red Herring Finalists.
India - April 15, 2009 - Drishti-Soft Solutions, a provider of Contact Center Solutions and Enterprise Communications Applications, has recently announced a strategic partnership with Microtel Technology, a provider of telephony solutions & wireless communications in Malaysia.
This partnership brings together two groundbreaking technology companies to cater to the ever-growing requirements of Call Centers in Malaysia. The two tech-savvy entities have already kick started their partnership with the acquisition of their customer in Malaysia- BPO Asia. According to Mr. Tommy Ng, Director (Sales), Microtel Technology, "Microtel is excited by Drishti- Microtel partnership. Both Microtel and Drishti remain focused on the partnership commitment to provide solutions to customers across the contact centre industry in the Malaysian Region."
Drishti, being pioneers in Voice Over Packet Communications Technology, and developer of next-generation communication suite Ameyo, wanted a technology partner in Malaysia that not only shares Drishti's growth ambitions, but would also work towards achieving maximum penetration in the Call Center domain in the Malaysian Region.
Says Mr. Sachin Bhatia, VP, Business Development, Drishti- "With Microtel we found synergies to aggressively market and support high end communications solutions a consistently growing market like Malaysia. We are confident of accelerating business growth especially for call centers and customer facing enterprises by providing comprehensive technology platform at the most appealing cost."
Drishti's platform Ameyo is equipped with next generation capabilities like ACD, IVR, CTI, Voice Logger, Reporting , and Web Callback to name a few. Built using SOA and MDA, Ameyo gives businesses the flexibility to innovate accordingly. Drishti's solutions are ideal for call centers and other businesses who want to migrate from legacy PBX boxes to full blown contact center solutions, at affordable costs. Drishti offers comprehensive customer care solutions to call centers and enterprises that are in need of providing unified, scalable and flexible platform for Customer Interaction Management.
Venue:Hotel Nikko Kuala Lumpur
The Event was organized to promote UC and the theme was "Total Unified Communications Empower you". This event was successful and it attracted close to 300 participants. We had partnered with Datacraf, Nexlabs and Matrix Binary. The Datacraft booth was a hive of activity as it showcase a live Unified Communications demo kit complete with integrated solutions ranging from SIP endpoints, Microtel's headsets, Call Billing, Fax over IP and Microsoft integration.
A Night of 1001 Movie Stars
Venue:One World Hotel,Petaling Jaya
Microtel Technology again to be the corporate bronze sponsor for this event. This annual award is organized by CCAM, a professional body whose members consists of service driven organizations from the various service industries such as banking,telecommunication and shared services. This award is held to recognize high achievement,service excellence and best-in-class in the Malaysian Contact Centre Industry.
This annual industry awards and gala dinner was held at One World Hotel, Petaling Jaya. We are proud to be the corporate sponsor for the paper bag in this event. This event is to identify, recognize and honor distinguished members of the Malaysian contact center industry who have with innovation, persistence and focus taken customer service to new heights.
The CCAM National Conference & Exhibition 2007 will be the powerhouse through which the industry will raise its standing as a source of professional dialogue,service excellence, competitive advantage and economic value. The theme for the CCAM National Conference & Exhibition 2007 is, "Empowering the Industry to be the next Global catalyst." Speakers which took part in this event are Dr. Jon Anton, Andrew Cranshaw is currently the Director of Consulting at VADS Berhad,
Dr Wallace, Director of callcentres.net , and etc. Microtel had 2 exhibition booths to showcased Microtel contact centre headsets and contact centre solution. Microtel ambassadors were the official announcer of the conference itinerary. The conference & exhibition was a success and created good publicity and awareness for Microtel.
CommunicAsia2007 - Asia's most comprehensive info communications event covering the whole spectrum of the ICT industry. Microtel Technology is proud to be part of this event and will be showcasing our latest innovative products to prospective and existing partners in this region. Some of the interesting products that will be launch during the show is the Microtel's Wireless Headsets for office system phones and the "MicroLog" a simple and innovative personal recording system. Also Microtel will be introducing a new PSTN and VOIP enabled teleconference phone targeting at small to medium enterprises.
We really look forward to seeing you.
CommunicAsia2007 19-22 June 2007 * Singapore Expo
Booth no: 2N2-12
Microtel Technology is proud to be 1 of the participant to sponsor 10 sets of WCP-500 (Wireless Conference Phone) for the IMF events held on 10th - 20th September at Suntec City Exhibition and Conventional Centre. This Huge event promote international monetary cooperation, exchange stability, and orderly exchange arrangements; to foster economic growth and high levels of employment; and to provide temporary financial assistance to countries to help ease balance of payments adjustment.
Hollywood Nite: A Night to Remember,
The 6th CCAM Awards & Dinner Night - 4th August 2006-
Microtel Technology is the corporate paper bag sponsor for CCAM 6th Annual Contact Centre Awards that is held on 4th August 2006 at Crowne Plaza Mutiara Hotel Kuala Lumpur. This yearly event celebrates the success and achievements of the Contact Centers and Operators in Malaysia.
Introducing the NEW and FIRST Microtel DECT WCP 500 Wireless Conference Phone in Malaysia . A perfect wireless audio conferencing solution for businesses today. Microtel WCP 500 delivers outstanding performance, crystal clear audio quality and versatility to complement any conference room.
Microtel Technology participated in the 3rd Annual Contact Centre Asia Conference 2005 which was held on 22nd and 23rd June 2005 at Sheraton Imperial Hotel, Kuala Lumpur. Microtel Technology together with USD Corporation, the Bronze Sponsor in the event showcased VoiceLink, an innovative approach to contact centre voice recording and monitoring solution. The event brings new insights, capabilities, best practices and latest trend of technology in effective call center management.
The Mircotel Technology's DECT Conference Phone is a breakthrough in traditional conferencing devices as it embraces the convenience and simplicity of wireless technology. The system operates on a 1.8GHz DECT platform with the operating range of up to 100m indoors and 300m outdoors, allowing users to move from room to room for conference calls without the inconvience of dangling wires.
It also features advance audio technologies typically found in high-end installed conferencing systems - digital signal processing (DSP) operation, full duplex voice performance, 360 degree microphone pick-up, patented DSP echo cancellation technology, voice encryption for maximum security - the system is able to deliver crystal clear, high intelligible audio quality for effective, interactive conferences.
The combination of wireless functionality, wireless digital phone and excellent sound quality make Microtel DECT conferencing phone an essential tool for every executive office or business environment.
Ergonomically and stylish designed, the Microtel DECT Conference Phone will complement any conference room. The combination of wireless functionality, excellent sound quality and stylish design make it the perfect conference system for businesses.
Microtel has also recently upgraded the software for the WCP-500, making further improvements on the Full Duplex and Echo Cancellation of the conference unit, giving that amazingly crisp sound quality.
In the pipeline, look out for upcoming news on new offerings from Microtel Technology in Q3 2005:
Wireless Headset 2.4GHz DSS (connection to various system phones catering to office and
contact centre enviroment)
Wireless Conference Phone Dual Pod (for large meeting rooms and board rooms)
Wireless IP handeset 5.8GHz (SIP protocol)
Microtel Technology participated in the Enterprise IT 2004 which was held on 15th to 18th June 2004 at Singapore Expo. Microtel Technology has showcased the full ranged of Professional Communication Headsets, Headset Interfaces, Wireless Headset and Wireless Conference Phone specially for offices and Call Centers.
Solution
Microtel technology pte ltd. copyright 2004. all rights reserved.