FEATURES AND FUNCTIONS

• Record telephone conversations into PC Hard Drive for easy

• retrieval, playback and storage

• Search recordings by Date, Time, Dialed Number,Caller ID,

• Extension & Remarks

• Stores conversations and recordings in high quality sound format

• Play back recordings and telephone conversations easily

• Recording on Demand ,Voice Detection trigger recording,

• ON/OFF hook trigger recording

• Support DTMF and Incoming Caller ID

• User friendly Graphic User Interface (GUI) for easy operation

INTRODUCTION

Microlog Personal is a voice recording solution for analogue and digital phones with capability of recording up to 2 phones simultaneously. It is designed for professionals who require a stand alone and powerful voice recording solution to meet business needs.

Microlog Personal uses a USB adapter and PC to record telephone conversations with dialed number and Caller ID displayed for easy reference and retrieval.

BENEFITS

Microlog Personal is a simple, powerful and cost effective voice recording solution to deploy in any organization. It is designed for executives, medical professionals, financial brokers, agents and others to record conversations In their course of work.

TYPICAL USAGE

Call Centre, Help desk, Hospitals, Financial Institutions

Record Conference Calls

To handle customer disputes and complaints

Protection of staff from abusive / difficult customers

Quality appraisals

Monitoring Customer Service

SYSTEM REQUIREMENTS

Pentium IV Processor and above

256MB RAM Memory

40GB Hard Disk Drive

Supports Microsoft Windows 98 / 2000 / XP / VISTA

Sound Card & Speaker / Headset for PlaybackMember of the Call Center Association of Singapore (CCAS)

and Call Center Association of Malaysia (CCAM)www.microteltechnology.com